Service Delivery Manager Retail

We are seeking a Service Delivery Manager Retail, particularly with experience in the retail sector, who comprehensively understands our organization and approaches all tasks with a critical mindset.

What will you be doing?

  • Developing and monitoring project plans;
  • Preparing and conducting work sessions with various involved departments and colleagues;
  • Maintaining process, data, organizational, and application models in collaboration with IT/Data/HR experts;
  • Maintaining contact with IT suppliers.

What you bring!

You are a proactive and motivated individual with a project and start-up mentality. We are in a developmental phase where positions and processes are not set in stone. Therefore, your expertise is crucial in taking significant steps forward.

Additionally, you bring:

  • A completed HBO/WO degree;
  • Experience in project management and organizational change processes where content, process, and human behavior are core aspects, particularly within the Retail sector;
  • Strong analytical and problem-solving skills; capable of quickly understanding business issues and responding to root causes in processes, systems, or human behavior;
  • 4 to 6 years of experience in process improvements combined with IT implementations within the Retail sector;
  • Affinity with IT and digital transformations;
  • Familiarity with Business Process Management (BPM) standards and tools is a plus;
  • Experience in stakeholder management is important.

What we offer you!

  • Room for your development and ambitions;
  • Good bonus and pension scheme;
  • A salary range of €3343 to €4500;
  • Eye Wish pays 75% of your pension premium!
  • You are entitled to 25 vacation days (based on 38 hours) and an extra day off on your birthday;
  • A free pair of glasses or contact lenses every year;
  • Fitness and bicycle schemes to keep you healthy and vital.

Introduction MPG

Since April 1, '22, we have been acquired by MPG Eyewear Austria and are embarking on an independent relaunch as an organization. We offer you the opportunity to grow with us in this dynamic environment. Alongside your enthusiastic and motivated colleagues, we are elevating Eye Wish to new heights.

That's why we are seeking professionals and specialists who enjoy redesigning the store. Literally. With a start-up mentality, you will contribute to building our future. Flexibility, creativity, and entrepreneurship are essential qualities you bring to the table.

Our mission is simple: every individual deserves to see well and look good. We prioritize people and value a personalized approach. This approach gives our customers and colleagues a better sense of themselves. We assist people with our eyewear & eye care expertise to feel confident and bring out the best in themselves.

We achieve this by choosing the best for our customers' eyes: glasses, sunglasses, and contact lenses. We provide professional eye care through our opticians and offer personalized style advice. Eye Wish has an extensive range with exclusive and innovative brands that best align with a unique identity.

We are a people-focused organization. We are respectful, maintain short communication lines, enjoy helping each other, and actively seek collaboration. 

Excited to contribute to Eye Wish's success? Apply now and join our energetic team, where your expertise will truly matter. Let's build the future together with Eye Wish!

Applicants must be authorized to work for any employer in the Netherlands. We are unable to sponsor or take over sponsorship of an employment Visa at this time. 

We do not appreciate acquisition based on this vacancy. Therefore, there are no rights and/or obligations derived from introducing candidates without a mandate.


Neem contact op

Wil je meer informatie over deze vacature? Neem dan contact met ons op.

Mariëlle Schouls

Manager Recruitment