IT Support Engineer

Join Our Team as an Onsite PC Technician at Eye Wish!

Are you ready to be the driving force between business and IT success? As an IT Support Engineer, you will play an important role in supporting both the user and IT organization. Your mission: to translate business processes into streamlined systems, ensuring optimal functionality for our IT environment. Be the architect of our success by monitoring IT solution interconnectedness and ensuring alignment with organizational architecture for both short and long-term goals.

As an IT Support Engineer 1st level support, you are taking part as a team member in projects for implementing new services and infrastructure components as well as enhancing current services. The successful candidate will be part of our onsite IT support located in Naarden.

Responsibilities

  • Assist the customer’s client with first level support on workstations, mobility devices and infrastructures (installations, replacement, change, relocation, removal);
  • Provide support for computer systems in case of hardware and software incidents;
  • Strong collaboration with Austrian headquarters;
  • Provide support of inventory units (monitors, local printers, local scanners and notebook docking stations) as well as support for local network printer systems;
  • Receive materials and spare parts, inventory, prepare for installation, install and ensure a feedback to customers;
  • Demonstrate excellent customer service at all times.

Technical/Business Skills

  • Good technical knowledge of workplace environment, AD and end-user services: Windows/ Apple environment, General use applications (Office 2007/2016 and 365);
  • ITIL basics;
  • IT Support experience in a retail environment.

Essential experience/skills

  • At least 1-2 years of onsite support and customer care experience is required;
  • Aptitude for providing positive customer service, interpersonal skills, listening skills, analytical skills and team spirit;
  • Spoken languages: fluent Dutch and English.

We offer

  • Competitive salary package;
  • A fast growing company, with great ambitions for the future;
  • Room for your development and ambitions;
  • Working both at home and in the office;
  • Travel allowance of €0.23 per kilometre or full (second class) public transport allowance;
  • Free glasses or contact lenses every year (reimbursement is a maximum of € 700);
  • Fitness and cycling scheme, so you stay healthy and vital;
  • 25 vacation days based on 38 hours, additional purchase is possible;
  • Free on your birthday, because we think it's a day to celebrate!
  • Good bonus and pension scheme. Eye Wish pays 75% of your pension contribution! 

Introduction MPG

Since April 1, '22, we have been acquired by MPG Eyewear Austria and are embarking on an independent relaunch as an organization. We offer you the opportunity to grow with us in this dynamic environment. Alongside your enthusiastic and motivated colleagues, we are elevating Eye Wish to new heights.

That's why we are seeking professionals and specialists who enjoy redesigning the store. Literally. With a start-up mentality, you will contribute to building our future. Flexibility, creativity, and entrepreneurship are essential qualities you bring to the table.

Our mission is simple: every individual deserves to see well and look good. We prioritize people and value a personalized approach. This approach gives our customers and colleagues a better sense of themselves. We assist people with our eyewear & eye care expertise to feel confident and bring out the best in 

themselves.

We achieve this by choosing the best for our customers' eyes: glasses, sunglasses, and contact lenses. We provide professional eye care through our opticians and offer personalized style advice. Eye Wish has an extensive range with exclusive and innovative brands that best align with a unique identity.

We are a people-focused organization. We are respectful, maintain short communication lines, enjoy helping each other, and actively seek collaboration. 

Excited to contribute to Eye Wish's success? Apply now and join our energetic team, where your expertise will truly matter. Let's build the future together with Eye Wish!

Applicants must be authorized to work for any employer in the Netherlands. We are unable to sponsor or take over sponsorship of an employment Visa at this time. 

We do not appreciate acquisition based on this vacancy. Therefore, there are no rights and/or obligations derived from introducing candidates without a mandate.

 

 

Sollicitatieprocedure

Neem contact op

Wil je meer informatie over deze vacature? Neem dan contact met ons op.

Mariëlle Schouls

Manager Recruitment